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Floors are not being accurate

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‎08-13-2017 02:19 - last edited on ‎08-14-2017 04:58 by Fitbit Moderator

‎08-13-2017 02:19 - last edited on ‎08-14-2017 04:58 by Fitbit Moderator

My fitbit one is telling me I climbed 63 flights of stairs yesterday, my partner who was with me all day (who has the charge 2) climbed about 20 flights of stairs. This morning I KNOW I havent walked up any stairs because I've been awake and only in the house for an hour is telling me I've climbed 3 flights of stairs already. 

It is obviously broken, how do I fix this? Do I reset it? Or do I need to contact fitbit support? 

Thanks! 🙂

 

 

Moderator edit: updated subject for clarity

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1 REPLY 1

‎08-13-2017 13:42

‎08-13-2017 13:42

Wind and cold effect the floor count. I just ignore it. It doesn't happen all the time.

 

You can do a restart and see if it helps any


http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Community Council Member

Wendy | CA | Moto G6 Android

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