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‎02-20-2016 18:29

‎02-20-2016 18:29

My Fitbit One has spontaneously shut down twice. I didn't notice it for hous, and when I did, I pressed on the button and the screen stayed off. After holding the button in for several seconds, it came back on. What could be causing this? The battery had a charge.
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‎02-21-2016 00:23

‎02-21-2016 00:23

I've not heard of this problem before.

 

If it's a software related issue then a restart may sort it out:

 

http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/

 

Note that this doesn't always work first time so give it a few tries. If this doesn't resolve it then it may be a hardware issue. In this case you can check whether you are still within warranty at www.fitbit.com/returns and, if you are, you can contact customer support via this link:

 

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

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