Help my One won't sync and hasn't since june

[kinglake]

help i cannot get my One to sync i was using a windows laptop but now am using a chromebook. I have done everything and it won't sync i even got my old laptop out and it won't sync on that either this has been going on since june what can i do ?

[JuanJoFitbit]

@kinglake I noticed that you just joined our Fitbit Community, welcome aboard! Regarding the syncing issue that your Fitbit One is experiencing. I'd like to know if you have restarted your tracker. If not, please follow the restart process as advised in Marre's post. This will refresh your tracker internally. After the restart, please try syncing your tracker one more time and see if the issue gets fixed.

Keep me posted on the outcome my friend! 

[kinglake]

Hiya the lovely people at fitbit helped me re- sync my One

[JuanJoFitbit]

@kinglake I'm so glad to hear that your Fitbit One is syncing properly now! Thanks for keeping the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often my friend!