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How do I restart my Fitbit One?

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‎03-14-2017 12:52

‎03-14-2017 12:52

My Fitbit One quit syncing a while ago. When I hold down the button it says Fitbit 6.60 then after a few seconds it will say steps 7393. It wont sync to my phone properly or restart. Does anyone know how to fix this problem??

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3 REPLIES 3

‎03-14-2017 13:02

‎03-14-2017 13:02

Welcome to the forums!

 

For the computer is the dongle plugged in?

dongle.png

If restarting is not helping then contact support

Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎03-14-2017 15:00

In response to WendyB

‎03-14-2017 15:00

Thank you but I don't have one of those, is there any other way?

 

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‎03-20-2017 10:58 - last edited on ‎12-31-2025 08:57 by Fitbit Moderator

‎03-20-2017 10:58 - last edited on ‎12-31-2025 08:57 by Fitbit Moderator

@braedenwilson6 I hope you're doing well! Check this post to get the steps on how to restart your One.

Also, if you are experiencing issues while syncing; I recommend following these syncing troubleshooting steps for iOS devices. That should certainly help you out. 

@WendyB Thanks for your awesome help!

Try that out and let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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