Is it my fit bit? Or website?

[Rjfriz]

I have a fitbit One that is tracking my steps, but as of around 8:30 this morning it no longer syncs to my iPhone or to my laptop? My fitbit is about 1.5 years old – Any idea if my Fitbit malfunctioning? Or could this be the fitbit website? If it is malfunctioning will the replacement warranty still be in effect?
Thx

[Ohio-Bob]

I have that problem sometimes with my android as well.  Sometimes rebooting the phone helps.  Other times I try to synch it ten, fifteen, twenty times until it finally does synch.

[SteveH · Accepted solution]

If that doesn't do the trick then you could try restarting the fitbit too using this procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/

Give it a few tries as it's known to not always work.

In terms of the warranty: it depends where you live, some places are covered by 12 months, others by 24. You can check the terms here: www.fitbit.com/returns

[Rjfriz]

Thanks Steve. Restarting the Fitbit worked. I am able to sync again. Thanks for your help.