Latest FB App Update - 11/2017 Synch Problems

[OneFB]

I updated the FitBit app on my iPhone 6s earlier this month (11/17) and there have been synch problems w/ my FitBit One since.  Today I had to recharge it at the computer, and when the charging was totally inoperable. I went through all the steps: removing & replacing the app, rebooting the phone etc...  I think it is something on FB’s end. 

Anyone else?

[HRC70]

Hi yes mine is the same it has not synced for 2 days, like you it’s since the update. I’ve tried all the options suggested on the help page but no luck 

[OneFB]

Thanks.
FitBit employee monitors - this makes two. Problem with the update?

Thomas B. Considine
Managing Partner
Gravilaur Solutions, LLC
tconsidine@gravilaur.com
732.292.3254

[HRC70 · Accepted solution]

Hi I reset my device and now it’s working 

[OneFB]

Thanks. I’ll try that again.

Thomas B. Considine
Managing Partner
Gravilaur Solutions, LLC
tconsidine@gravilaur.com
732.292.3254

[OneFB]

This did the trick but it took a couple tries. 

[HRC70]

Glad it worked

Sent from my iPhone

[HRC70]

glad you got it working perhaps you could send me your email address and I could add you to my friends list to take part in some challenges?