Lost fitbit

[Jnyoops]

My Fitbit fell off my bra strap when I was out for a walk today, I have retracked my steps but can't find it. Can I track it?

[SunsetRunner]

There are apps in the Apple store that can help in locating a bluetooth device if you are within a short distance.

[Jnyoops]

Thanks I downloaded one and tried it but nothing. 😞

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[LenaFit]

@SunsetRunner Thanks for sharing your tips!

@Jnyoops Welcome to the Community! I recommend taking a look at the suggestions provided within our help article to help locate lost trakers. Goodluck and let me know how it goes! 

[Jnyoops]

Unfortunately I have to accept its gone, I've been back to where it last sync around the area between that and where I noticed it had fallen off, I tried the Bluetooth locate and a lost Fitbit app I also popped into local shops to see if it had been handed in 😢😢 no luck gutted

[LenaFit]

@Jnyoops I'm so sorry to hear that! Thanks for updating me on this. I recommend reaching out to our Customer Support Team to see if there's anything they can do to help.

Hope to see you around in the Fitbit Community. 

[BonnieJE]

I too lost my Fitbit off bra- good news I only did 21 steps in the house.

[Jnyoops]

Id lost mine halfway up Arthur's seat in Edinburgh. Unfortunately not as easy to find lol

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[BonnieJE]

I called Fitbit. OMG those are nicest people in the world!! We were on the phone for an hour trying to locate my Fitbit. Finally they told me they are sending me a new one! They are the BEST company I know of!!!
Bonnie

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[Jnyoops]

I'm Fitbit for life now, best customer service ever, can't fault them

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[LenaFit]

@BonnieJE Welcome to the Community! It's great to hear that you and @Jnyoops are loving Fitbit as much as I do! Hope you get back on track soon. 

[BonnieJE]

I have falling in love with my Fitbit. It is easy and rewarding to use. I
went to Weight Watcher here in Columbia Missouri. Everyone was talking
about how well Fitbits worked with Weight Watchers. I have lost 10 lbs.
Thanks to this marvelous little invention that tracks everything for me.



Last Wednesday I was at home getting ready to play in a Golf Tournament. I
was totally ready since I had to be there early. I left the house and
played in the tournament. When I got home I could hardly wait to see how
many steps I had. No Fitbit! I knew if I'd lost it on the Golf Course it
was gone forever. I went to my smart phone and checked. I had a total of
21 steps for the day! Which meant it was somewhere in the house.

I looked everywhere, I have the most organized house thanks for looking for
my Fibit.

Today I called Fitbit and told them my sad story. I did everything that
Alejandra told me to do. It just kept "looking". Finally she told me that
the company was going to send me a new one! I was so happy I found myself
crying with Joy. This is without a doubt the BEST company in the world,

Thank you so very much!

[Jnyoops]

It was through weight watchers I got mine, I'm currently at 98lbs loss and feeling terrific. Using the Fitbit has definitely helped encourage me to be more active. I really like linking up with others for the challenges.

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[BonnieJE]

I just received my replacement One Fitbit. How do I sync it with my existing App? I will call for help in the morning.

[Jnyoops]

I removed the old Fitbit from the all and my new one synced no problem

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[BonnieJE]

How do you get the new one all connected up?
Bonnie

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[Jnyoops]

Hi on the Fitbit app go to account and there is a tab for setting up new device it worked for me X

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[LenaFit]

@Jnyoops Thanks for your help! 

@BonnieJE It's great to hear that you've received your replacement! I also wanted to recommend taking a look at the "How do I set up a replacement tracker or add a second tracker to my account?" section of our help article for steps to setup your One on your Fitbit account. Let me know if you have any questions!

[BonnieJE]

Rafael from Fitbit helped me set it up!
All is good once again!
Thanks Fitbit💕
Bonnie

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