04-12-2016 01:24
04-12-2016 01:24
So disappointed, i've lost my Fitbit One this morning, clocked up over 260,000 steps last week. Use my Fitbit all the time and sell them as I'm a Weight Watchers Leader.
The name on it is Pauline, if anyone finds it in the West Midlands Area, please post.
04-12-2016 07:12
04-12-2016 07:12
Oh! sounds too bad that your One got lost @PaulineWW. Since this was recently, and if your tracker still have battery, I believe that we have chances to find it. So take a look of this post which has tips to locate a lost Fitbit. If after that you can't locate your tracker, please get in touch with Fitbit Support to get further assistance.
Cross your fingers! I'm pretty sure you will find your tracker.
07-03-2017 19:55
07-03-2017 19:55
Pauline -- Did you ever find your FitBit One? I lost mine today and I'm heartbroken! I was visiting the grandkids in Tacoma, WA, and somewhere --at the hotel or one of several stores-- we parted company. Until it's battery gives up, it'll buzz every morning at 7 AM... and, call anyone who picks it up "Bunny," as that is my nickname. Hope you got yours back... that'll give me some hope. Or, did you buy a new FitBit?
07-07-2017 08:29
07-07-2017 08:29
Hello @BunnyOye,
Welcome to the community, though sorry that it's under these circumstances...
Hopefully, you sync your Fitbit with your phone, it'll give you a few more options for narrowing your search.
My phone (Microsoft Lumia 950) has a 'gadgets' app that will tell me when and where a device was connected, it looks like this:
I can tap on it and even ask for directions to that last location.
Barring that you can still get hints as to where it might be:
First, look at your dashboard towards the top. Next to the date, it'll tell you the time of your last sync. This is likely the last time you definitely had it on you. Do you remember where you might've been at that time? You can cross-reference that time with times of phone calls and text messages to help trigger your memory.
Next, look at your step/floor activity for that day on your activities page. Specifically, cross-reference the time of your step/floor activity with the time of your last sync.
For instance, if the time of your last sync was 12:30pm, but your last step activity was at 12:10pm, then that means that you were not moving for 20 minutes before you lost it. Any chance you dropped it at a booth in the restaurant?
If your last sync was at 1:30pm and you had steps up until that moment, where you at a particular store at the time (look at your receipts)?
Lastly, I recommend labeling your Fitbit. I've labeled mine (and friends') and we've had four happy returns. I use a Brother p-touch labeler and it looks like this:
I think most people would return it if they knew who to contact.
I hope this helps.
Frank | Washington, USA
Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone
Take a look at the Fitbit help site for further assistance and information.
07-07-2017 18:06
07-07-2017 18:06
07-10-2017
04:15
- last edited on
07-10-2017
09:20
by
MarlenS
07-10-2017
04:15
- last edited on
07-10-2017
09:20
by
MarlenS
Yes, I managed to find mine.
Regards
Pauline Homer
Moderator edit: personal info removed