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Lost steps

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‎05-30-2016 10:25

‎05-30-2016 10:25

I had a little over 9,000 steps but when I synced my Fitbit One all of steps were gone, does anyone know what I can do to recover the steps?

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‎06-01-2016 06:31 - edited ‎06-01-2016 06:33

‎06-01-2016 06:31 - edited ‎06-01-2016 06:33

It's nice to see you around more often @Queen71! Man HappyMy best advise would be restarting your One by following the steps @Odyssey13 provided here. Also, I'd like to know if by any chance you didn't log any activity when this happened? Please know that whenever you log an activity the steps will override the data automatically detected by your tracker during the same period of time.

 

Keep me posted! Robot Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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