More Sync Problems

[RayACT]

It seems that the latest app upgrade posted last week has caused all sorts of sync problems. I have tried everything up to and including deleting and reinstalling the app and deleting the One from my account and re-adding it. I also tried resetting my One after deleting the bluetooth pairing. All to no avail.

The blue sync line starts in from the left but stops at about 10%. No data is being sync'd. I have also tried on my pc and that has the same problem.

Come on Fitbit. Fix the app.

[ashleyl0413]

Yes I am on Windows as well. Windows 10 if that helps more.

[cmcnaught]

I started having similar sync problems three days ago. When I open the app on Windows, the sync process starts, but never completes. It looks like it hangs at about 10%.

However, the updated information shows briefly, then disappears.

For about a second, the information appears to sync - matching the information on my One, then the dials on the dashboard unwind, resetting to the previous sync.

The only way I've been able to solve it is by going through the process to set up a new device. Once that process is complete, all the information is updated. So I'm setting up a new device every day.

Clearly there's something going on, and it appears the problem is on the software side.

[scheids]

I did the same. Only sync correct as paring as a new device. After that no sync at all. Come on fitbit you are loosing your customers.

[scheids]

Mine second One is only two months old. synced without problems until june 2.

[courtney1213]

I agree with you..They (Fitbit) offered me a 25% discount if I shop at the Fitbit store to purchase a new One....I think as long as I can track myself I am good....Everything shows up on the Fitbit One but not the site...Hope Springs Eternal!!!!!!

[michaelryan55]

Same for me, my One is only a few months old has this issue. I'm thinking this is all on the software end. Hopefully it's fixed soon.

[Jeff042]

This is anecdotal only and is my experience.  I used both the Windows 10 and Android apps to synch via bluetooth.  Not both at the same time, usually have bluetooth on the Android only when away from home.  This morning I turned my Bluetooth off on the Windows 10 machine.  Synched fine on the Android device and it's keeping updated all day so far.  Data translates to the Fitbit.com website.  As I said, my experience only, but I wonder if Microsoft is screwing around with the Bluetooth function in Windows.  I get the Creators edition updates from time to time, sometimes unannounced.

[courtney1213]

Lucky you!!!!! Maybe you are on to something, but it certainly is extremely frustrating like I said before...I don't even have the icon on my screen showing on my desktop of my laptop.. All the years I had a Fitbit I have never had a problem, I had it on my Apple ipad but deleted it..I think I may try to reload it. Good luck everyone!

[Aurelie1947]

Windows 10 store app is the culprit 

 (I did multiples tests, reinstalled the app "problem is back")

Uninstalling the app from windows 10 store

on my pc solved all my sync. problems

Then syncing from my Samsung Galaxy Tab "Google play store".

Auto-refresh (reload) page Fitbit tabs on Chrome browser.

I think Fitbit One cannot synchronize from

Windows 10 Store application anymore.

I hope it help.

[michaelryan55]

Head over to the Windows Store and update the Fitbit app -- an update was pushed out a little while ago (in the US, at least) that seems to rectify these Bluetooth syncing concerns, at least it has for me. You may need to remove and add your tracker once more. Mine was not paired at the time of the update, so I am not 100% if you would need to remove and re-pair the device again or not.

[cmcnaught]

I just updated the app, from the Windows store - and it synced without a problem.

Hopefully it will still work tomorrow!

[Goflgirl60]

The new pcapp on Windows is working with both of my trackers.
Thank you for the info on the update.

*Sandra S. Hale*

[kellenvh]

I'm on Windows 7 and it still doesn't work. They're sending me another
FitBit, but I don't expect it to work long either. Then the warranty will
be out and I'll have to buy another. Geez, made in America...

[kellenvh]

I wish that would work. I uninstalled the app and reinstalled without any
luck. But I'm pleased it worked for you!

[scheids]

This morning my One syncs with mij Windows 10 app!

No resets, No re-paring. Al data synced. I use the silent alarms for medication alert and after setting it on as a new device the alarms did not work.

Thank you Fitbitt. I live in Holland and here the problem is solved.

[Wally68]

Having exactly the same issues. Have been able to troubleshoot for months...now NOTHING works.on either my Microsoft or Apple device. Please sort this out....I'm missing checking my data on the dash board.

[RayACT · Accepted solution]

Good news. The Windows app has been updated to version 2.22.1110.0 and that seems to be working much better. I have data sync'd and all-day syncing seems to be working now.  Watching carefully but so far all looks good.

Thanks Fitbit.

[garypr]

Just deleted the Windows app and downloaded the new one. No difference. Fitbit One still will not sync. If there are any other suggestions please let me know. My last sync was on Saturday. 

[Gardener50]

 I think you are correct, my device was updated on Saturday and now it no longer syncs, Fit bit needs to fix this asap 

[Diddlydoo1]

Well, it's bad enough I can't for the life of me get my mom's Fitbit one downloaded to her PC. She does not have a smart phone. I've tried everything but the app isn't compatible with Windows 10. That was a disappointment so had to put her a short cut for Fitbit.com and had to explain to her what to click on to get it to sync.

Now that isn't working. She called me this morning saying she can't get her Fitbit to sync. I tried to help by getting on her computer remotely and she is right. I have a Fitbit also and mine isn't syncing either.

Will this be fixed soon?

I really don't want to uninstall and re-install anything if I can help it. I don't want to lose my history and my mom would die if she had to lose her history. She really keeps up with it.

Thanks and please hurry up and fix this.