More Sync Problems

[RayACT]

It seems that the latest app upgrade posted last week has caused all sorts of sync problems. I have tried everything up to and including deleting and reinstalling the app and deleting the One from my account and re-adding it. I also tried resetting my One after deleting the bluetooth pairing. All to no avail.

The blue sync line starts in from the left but stops at about 10%. No data is being sync'd. I have also tried on my pc and that has the same problem.

Come on Fitbit. Fix the app.

[RayACT]

The current app version is 2.22.1103.0 which seems to have been pushed out this morning (June 4, 2017) Australian time but still faulty sync issues as listed in my earlier message. 

[LindaLS]

I too cannot sync with the same fixes tried.

[RayACT]

I have recorded user logs and sent them. Hopefully that will help someone who understands what these logs record.

[moy]

I have not tried to sync since last night.  My last sync was on 6/1.  Since then nothing will sync.  I agree let's get this issue fixed ASAP.

[scheids]

Same problem in Holland. Followed all instructions. uninstalled the app etc. Syncs for a few seconds. No data in Dashboard not in Microsoft Windows 10 and not on Microsoft Smartphone. Removed my one tracker and now the app cann't find the tracker. Please fix ASAP. Its my favorite app.

[Auntygill]

This is driving me up the wall , thought i had it sorted last night after resetting uninstalling and spending hrs trying to right it, it did eventually Sync , but here we are again today. no sync.I am doing the Virgin Global Challenge with teams at work and i wanted to use my fitbit to log my steps on there. I hope it gets sorted soon as i feel like throwing it out the window at the moment.

[Goflgirl60]

I am having sync problems with my one after the new upgrade was installed.   I cannot sync at all. Please come up with a solution or I will have to switch to a different brand.

[michaelryan55]

I am also having this issue with Windows 10 on both PC and a W10 mobile phone. I am able to get the Fitbit One to sync (albeit only once before having to redo it) by deleting the device and then re-pairing it with either my phone or PC.

It's now looking like the issue is a Bluetooth issue, although I'm not sure. Normally when you pair a device you are prompted by Windows to allow the connection -- and this is not happening. Another user over on the Windows app forum on here is experiencing similar. Hopefully this gets worked out sooner rather than later, as the only workaround right now is to remove the device and then pair it again... which is definitely a little cumbersome!

I have an open case with Fitbit on this issue but have not heard back in the 9 hours since I opened the case.

[ashleyl0413]

Same issue here, haven't been able to sync five days now. Last sync was 5/30/2017. Tried everything recommended and still nothing.

[michaelryan55]

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@ashleyl0413 wrote:

Same issue here, haven't been able to sync five days now. Last sync was 5/30/2017. Tried everything recommended and still nothing.

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Just to confirm, are your issues also on the Windows platform?

[courtney1213]

I have also had problems, but they started today. I chatted with someone for a long while on Fitbit Chat and decided best to just get a new One...Then low and behold it started syncing again..However, my syncing is out of wack again after a few hours..I will just let it ride. I am in a few challenges and have just decided to let it all go for now.....I am thinking it must be the main Fitbit server that we get our info from....I too am frustrated but I will let it go for a while. Trying to resync does absolutely no good!

[michaelryan55]

I don't think any of our issues will be solved by getting a new device, although that was the first resolution offered by Fitbit on the live chat this morning. I guess the best bet right now is just to open a case with Fitbit to get things sent up. The good news it that none of us are alone in having this problem so hopefully it will get fixed soon.

[Goflgirl60]

Do you have the ONE? I had to set mine up as a new One device as mine was
not syncing it stopped after I installed the new software. I went to set
up on the dashboard and treated it like a new device and all my steps
showed up on the one and on the dashboard.

Hope this helps.


*Sandra S. Hale*

[Bethanysbluming]

i have only had my one for a couple of months and now have been able to sync it at all doing all the suggested helps.  Uninstall, reset my blue tooth and on and on.  So frustrating!

Please fix this Fitbit!  

[Bethanysbluming]

Mine won't even re pair!

[kellenvh]

I'm having the same problem with a Samsung Galaxy s5 "unable to communicate with One".  I've restarted the phone, restarted the One and that fixed it, until the next day, then it did it all again.  I've also uninstalled the FitBit app and reinstalled.  And I've restarted Bluetooth.  Nothing.  It won't sync and it won't pair.  And it looks like this has been going on since 2015.  Looks like they'd have a fix by now.

Update: 

And I've tried all the "answers" here:  http://help.fitbit.com/articles/en_US/Help_article/1866

Still won't work.

[courtney1213]

I agree with this! And will wait it out

[courtney1213]

Yes, Sandra I tried doing that as well...I think it is a Fitbit Inc problem, not us

[Jeff042]

They won't publicly admit it but these things are not engineered to last forever.  They have a 1 year warranty for a good reason.  They undergo a lot of stress and just cannot stand up to it.  Planned obsolescence in some ways.  I've had two One's that quit after about 15-18 months.  Mine is giving the same unreliable synching now.  Tracks everything properly just won't sync.  My wife's Fitbit synchs just fine so I know it's not a company wide issue.  Just get used to buying a new Fitbit every year or so.