More than 1 hour

[hexane]

My fitbit one syn and load when i go running for more than 1 hour..

it will show me the distance ..  but i can not get any more information

help

[SolangeE]

Hey there, @hexane! Is this happening with your App or on the online dashboard? If it is on the App, please try to forcequit it or log out and back in from it. If this doesn't work try to reboot your phone.

If this is happening on the computer, please try to clear cookies and cache and log out and back in from your account.

Let me know how it goes! :}

[hexane]

It is happening on the APP.  it will not syn if i go for a run that is over an hour.  It wil show the route and distance. but it wont show the steps

[SolangeE]

hey, @hexane! Thanks for the updates. If you don't see your steps tile, tap "edit" at the top and then you will see all the tiles that are not active, you can tap on the + to add them again. If this is not the case, could  you please provide me with a screenshot of the issue?