04-19-2018 18:28
04-19-2018 18:28
My One will not sync with my Windows 7 computer or my Google Nexus 6p since April 15th. I have worked down the trouble shooting list to no avail.
04-20-2018 09:52
04-20-2018 09:52
Is the dongle plugged in?
Try a restart. Do it at least 3 times.
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
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04-20-2018 18:24
04-20-2018 18:24
04-22-2018 09:32
04-22-2018 09:32
Mine has not sync'd for almost 3 days. I have restarted it so many times to no avail. I am in a challenge at work and really need to figure this out. Any other suggestions on what I can do? I sync through my computer with Windows 10. I just recently started completely over in January( and lost 4 or 5 years worth of stats) because it quit syncing with my Kindle. I am not very computer savvy either so I need simple terms...haha
04-22-2018 09:48
04-22-2018 09:48
Ok...I tried everything "one more time" and it finally worked!