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My phone syncing with fitbit One

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‎07-17-2016 11:28

‎07-17-2016 11:28

I have not been able to connect my fitbit and phone since July 6th. The information is recorded on my fitbit but it's not syncing with the phone. I have turned the phone off. I have updated the app. I don't know what I should do next.
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2 REPLIES 2

‎07-17-2016 12:11

‎07-17-2016 12:11

Hi @Chanestia

 

Feel free restarting the tracker:

 

Restart the tracker

 

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

 

Check out the fitbit article:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

Hope it helps

 

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0 Votes

‎07-19-2016 12:04

‎07-19-2016 12:04

I've had the same problem and the restart did work. I now can connect phone/app and my fitbit.
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