My workweek hustle challenge will not sync my steps

[Bladermom]

I just completed a 4 mile walk with over 8000 steps. My Fitbit tracked it, but it will not sync to the workweek hustle challenge. I am using IOS app on iPhone 6s and most recent update installed. I rebooted my phone, turned Bluetooth off and then on again. All per suggestions read in this forum. What next? Is your challenge site down? Steps synced earlier today.

[RevBonita]

mine is not syncing also, and mine is not the only one not syncing.

[Lolpop]

It dawned on me last Friday that I hadn't been getting notifications about my points. So, when I tried to sync I couldn't. I tried a couple of times. Later that day I tried again and my fitbit 1 did sync. However, it shows, or doesn't show, that I synced last Friday, Sunday, and just now(after trying this morning with no luck), that I haven't synced since March 22.

[MeylinP]

It's nice to see our Community is growing @Bladermom @RevBonita @Lolpop! Please know that there are some possible reasons for this to happen as the following:

1. Steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. 
2. You're manually logging steps. 
3. You're using MobileRun to track GPS data with your app. 
4. You're in a different timezone than the challenge owner. 

Also, I'd suggest waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

@Lolpop please try syncing your tracker one more time by following these steps.

Hope this helps, let me know the outcome! 

[Baileysgsp]

So am I understanding correctly that if I log exercise manually it will show up on my dashboard but not add to my challenges?  That is what seems to be happening today and I am new to this so just trying to figure things out. 

Many groups are very competitive and now I am showing way behind. 

[MeylinP]

Welcome to our Community sweetie @Baileysgsp! Thanks for stopping by! Yes, that is correct my friend. At this time only steps from your tracker count towards a challenge. That means manually logged activities and activities tracked through any third-party apps aren't included in your challenge total.

Have a nice day! 

[Dorilucas415]

Me neither! It has not been syncing this week at all. Now it just keeps saying "sync error"

[MeylinP]

Welcome to our Community @Dorilucas415! Thanks for stopping by! I'd like to know if you're seeing this error on your Challenges? If so, could you please be so kind to provide me with a screenshot?

Keep me posted!