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New Fitbit One will not work at all.

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‎09-04-2017 00:05

‎09-04-2017 00:05

Hi, I recently purchased a fitbit one. It charges and syncs well but does not track or display anything at all. Can anyone help??

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‎09-04-2017 00:16

‎09-04-2017 00:16

In the hope that this is just a software glitch I would try restarting it using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries though as it sometimes doesn't work. If that doesn't kick it into life then I suspect it is defective. Are you able to exchange it at the store you bought it from? This would be a quicker route than getting fitbit to replace it.

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