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New phone, how do I sync

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‎10-09-2017 02:52

‎10-09-2017 02:52

I purchased a new android phone, downloaded the Fitbit app, logged in but my one won’t sync. My details were all there when I logged in but can’t sync phone with One.

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‎10-09-2017 03:16

‎10-09-2017 03:16

Have you checked that your new phone is supported by fitbit at www.fitbit.com/devices ?

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3 REPLIES 3

‎10-09-2017 03:16

‎10-09-2017 03:16

Have you checked that your new phone is supported by fitbit at www.fitbit.com/devices ?

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‎10-09-2017 07:16

‎10-09-2017 07:16

download fitbit in your apps, then go to fitbit.com/setup. I've never switched out my phone but I have switched out my fitbit device for an upgrade.

let me know if it works

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‎10-11-2017 08:31

‎10-11-2017 08:31

@HappyGirl75 Welcome to the Fitbit family! If it is a supported device the best thing to do if it is not syncing is to follow these syncing troubleshooting steps for Android devices. That should definitely help you out with this.

 

Try that out and let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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