07-15-2020 16:55
07-15-2020 16:55
The new update has made the app unable to find my fitbit One to synchronize. The steps are on the Fitbit, but not showing up in the app in my phone. This is a new problem since the recent update.
07-20-2020 08:51
07-20-2020 08:51
Are you talking about an app update or a firmware update?
07-21-2020 08:29
07-21-2020 08:29
App update. Cannot re-install fitbit one either.
07-21-2020 11:22
07-21-2020 11:22
It's probably the tracker, not the app update, just one of those correlated but not causational things. Mine worked fine for years, tracked steps, still charges, and tracks but can't add it to Fitbit. Bought another off eBay and was able to add it right away. I'd questioned similarly as also experienced an app update, but as the new One was able to be added it's clearly something malfunctioning in the unit itself. I'd even tried removing the newer One and went to add the old one back, fully charged, and it won't. It will get to some point saying it's connecting to the Internet and fails. I turn on the new One and it detects it right away. Fortunately, Ones are readily available on eBay. Cheers!