No device found

[Angelapreene1]

No device found

[WendyB]

Can we get more info? Like what phone you are trying to set it up on?

Is it on the supported list?

[Angelapreene1]

My fit bit one is set up to samsung phone.   NOT syncing know said not found

[WendyB · Accepted solution]

Try a restart

Go in on your phone and turn Bluetooth off

Shut phone down for a minute.

Go back in and on the Fitbit device tap the Icon that shows your Fitbit. Look for Sync now. Tap that and let it turn Bluetooth back on.

[Phoebecat]

I'm having the same problem with my one on my Samsung galaxy phone. I tried the reset listed above but it still doesn't work. Had no problem prior to yesterday.

[ItsHeather1104]

This worked for mine. Thank you so much!

[SunsetRunner]

I had the same problem this week after updating the App.

In my case the solution was to reset/restart the Fitbit One

[joira50]

I’m having the same problem and have tried both of the suggestions in this thread but not having any success. Any other suggestions please?  

[Phoebecat]

Thanks, it's working now. 

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