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Not Able to Update Fitbit One's Firmware

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‎07-05-2018 13:47 - last edited on ‎07-22-2018 12:01 by Moderator Alum

‎07-05-2018 13:47 - last edited on ‎07-22-2018 12:01 by Moderator Alum

My Fitbit One won't update for some reason. I removed it from the app but it still is not working. Can anyone help?

 

Moderator Edit: Updated Subject for Clarity

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2 REPLIES 2

‎07-05-2018 14:01

‎07-05-2018 14:01

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

But you need to add it back to the app as well

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎07-22-2018 12:00

‎07-22-2018 12:00

@SunsetRunner Welcome to the Fitbit family! Thanks for reporting the situation you are experiencing with your One not updating its firmware.

 

Are you still experiencing the same? If you are, I'd recommend following the steps on this helpful article. That should certainly help you out with this.

 

@WendyB Thanks for your great help on this thread!

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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