Not Able to Update Fitbit One

[sebw]

Hello,

I have had a fitbit One for years without any problem. But I recently lost it. 

I succeeded in finding a used one. This "new" fitbit one works great but has firmware 46.

• When I try to update it from my iPhone, I get a "com.fitbit.HTTP erreur 500".
• When I try to update it from the W10 application, I get a "La mise à jour de votre Fitbit One n'a pas pu s'effectuer" which means that the update failed.
• I tried to hard-restart my fitbit One with no success.

Is there any way to update it ?

Many thanks in advance.

Moderator Edit: Updated Subject for Clarity

[Kelli0626]

I am having the same issue with a fitbit one I just purchased used off ebay...same version stuff and can't load the new firmware.  I tried everything.  It works other than the update.

[sebw]

So we have exactly the same problem.

@Fitbit_support_team, a solution for us?

Many thanks in advance 

[SantiR]

@sebw @Kelli0626 Welcome to the Fitbit family! Thanks for reporting the situation you are experiencing with One not updating correctly.

I'd recommend trying the steps shown on this helpful article about Fitbit devices not updating. That should certainly help you out with this. 

Try that out and let me know how it goes! 

[sebw]

I followed these steps before. To be sure, I tried again this morning

- KO after reboot of my fitbit One

- KO after reboot of my iPhone

- KO from W10 fitbit application

[SantiR]

@sebw Thanks for your reply and for trying those steps in order to sort this out.

I went ahead and contacted customer support in your behalf. Please keep an eye on your email inbox for next steps.

Keep me posted! 

[sebw]

Thanks 🙂

I’ll keep you posted.

Sébastien

[SantiR]

@sebw Thanks for your reply! I'm sure customer support will be able to help you out with this.

In the meanwhile, take a look at the Feature Suggestions Board. If you have any ideas for future features you would like to see on your Fitbit device, this is the best place for asking. Feel free to search for existing feature suggestions or add you own original one!

Keep me posted! 

[Kelli0626]

I've tried all the suggestions and still can't get it to update. Thanks
for trying. So disappointed.

[SantiR]

@Kelli0626 Welcome to the Fitbit family! Thanks for trying all the suggestion given on this thread in order to sort this out. 

I went ahead and created a case with customer support in your behalf. Please keep an eye on your email inbox for next steps.

Keep me posted! 

[Kelli0626]

Thanks so much. 😁

[SantiR]

@Kelli0626 You are very welcome! Hopefully, a solution will be found quickly and you will be back on track soon.

In the meantime, feel free to check the Feature Suggestions Board. If you have any ideas for future features you would like to see on your Fitbit device, this is the best place for asking. Feel free to search for existing feature suggestions or add you own original one!

See you around! 

[Kelli0626]

I did a fitbit chat,...it was found to be defective. Going to return it.
Thanks for trying.

[SantiR]

@Kelli0626 You are very welcome! Thanks for sharing your experience on this thread.

What options did they offered you when they found out it was defective? Did they offered any options for you to get back on track?

Keep me posted! 

[sebw]

I was in contact with the support.

They found no solution or workaround.

They  offered me a discount to buy a new Fitbit. I appreciate the offer but I won’t buy another device as I really love the One and consider as many within the forum that there is no replacement for it.

I prefer my old second hand One. No update but it syncs and counts steps & stairs perfectly.

[SantiR]

@sebw Thanks for your reply and for sharing the experience you have had with customer support. It's unfortunate to read that no solution was found. However, the discount offered may be of use sometime. 

I'm glad that you still have another One you can use. I understand that tracker is great!

Please let me know if you need any help with anything!