Not Syncing

[lindats121]

So I have tried to sync numerous times this week and nothing happnes. I deleted the app from my ipone 6, then reinstalled it. Didn't do anything. I deleted the app from my mac book twice. I tried  "sync now" it's still looking. I tried  set up a new device""  didn't work. I notice that on the top of my computer screen where the fitbit icon is the first 3 areas are grayed out: wirelss sync dongle connected; sync now; open main menu

I put the dongle into a different port, nothing changed. 

I followed directions  posted online May 16, 2016 about troubleshooting . I have tried to force sync my fit bit.

The fit bit itself works and counts my steps - it just isn't communicating with my iphone or macbook. 

Any other ideas? 

[SteveH · Accepted solution]

Have you tried restarting your fitbit using this procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/

If so, how many times did you try it? It's known to not always work so it's recommended to try it at least 3 times.

[TonyTk]

Thanks Steve! That worked perfectly first try after I selected "One".

[lindats121]

I did it 3 times in a row and it finally synced! Thank you so much! 

[eileenr]

This happened to my last one.  Got a new one just before christmas.  noticed today that it stoppedautosyncing on Monday.  Tried to sync on pc, cant find device, tried on iphone, looking.....tried forced shut down but as soon as i remove it from the cable it automatically turns back on.   I cant believe this has happended again:(  Any advice or tips???

[TonyTk]

Try Steve's fix:

Have you tried restarting your fitbit using this procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/

If so, how many times did you try it? It's known to not always work so it's recommended to try it at least 3 times.

Make sure you choose "One" for the instructions. 

[eileenr]

Tried about 15 times. It will automatically start as soon as i remove it from the cable. I reinstalled the fitbit app as well.
Any other ideas?

Sent from my iPad

[TonyTk]

The only other thing I did was to remove the app and just use the website as I thought there might be a conflict. Otherwise I would put in an official ticket, or call support.

I had this problem one other time last fall when they did a firmware upgrade. I had to use my phone app and manually sync. When I see a bunch of devices quit working about the same time I suspect another "upgrade".

Good luck!

[eileenr]

Sent from my iPad

[dgexercise]

Thank you for this info - my Fitbit wasn't syncing either and tried your solution and it worked - thanks!