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Not Syncing

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‎04-23-2017 20:11 - edited ‎04-23-2017 20:23

‎04-23-2017 20:11 - edited ‎04-23-2017 20:23

in 4-21-17 my unit stopped synching to phone and laptop. Has there been any updates? Hope it is not my device. Never had and issues before? The unit is still running and keeping track of info but no syncing

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3 REPLIES 3

‎04-23-2017 20:35

‎04-23-2017 20:35

I had just this problem. What I did was sign out of my account, and reset my phone after I did that I plugged in my Fitbit and held the button until it shut off and turned back on. Then I signed back into my Fitbit account and it synced! And all of my steps were on the dashboard from that day.

 

Hope this will help you!!!

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‎04-23-2017 20:47

In response to Bazinga423

‎04-23-2017 20:47

thank you for the advice. still states tracker not found. Ugh!

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‎04-24-2017 00:49

In response to wondergal67

‎04-24-2017 00:49

The fitbit restart procedure that @Bazinga423 suggested is known to not always work so it's worth trying it again a few more times

 

If it still doesn't sync after that then there are some more things to try in this help file:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

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