Not counting steps not let me in

[Angelapreene1]

Not counting steps not let me in when press button.

[Rich_Laue]

I'm not sure what is meant by not letting you in? 

Are you saying that after a successful sync the steps walked have not been recorded? 

[Angelapreene1]

Steps not on since 26 july update

[WendyB]

@Angelapreene1  Please answer @Rich_Laue  Post above this one so we can help you better

[Angelapreene1]

Thank you my fit bit one is working from last night

[Rich_Laue]

That is good to hear, sorry that without have a clue about what the issue was, we where unable to help. 

[Angelapreene1]

Still steps not on

[Rich_Laue]

We still have the same question for you @Angelapreene1 

What do you mean by "Steps not On", it is hard to answer when we have no clue in what the question is asking. 

[Angelapreene1 · Accepted solution]

Since updating on 21 July 2019 i have no steps on my fit bit one and n
device found but every thing else is working fine hope this helps