Not receiving low battery notifications

[Jay911]

My One stopped sending me emails and phone notifications that the battery is low a month or two ago. I've actually had it go completely flat (out of battery charge) several times because of this. I've charged it back up, re-synced it to both my phone and my account, and confirmed that the setup on my account says that I should be getting notifications and emails.

I haven't changed my email address.

The address in my Fitbit profile is correct.

I've checked my spam folder, the messages aren't there.

I don't have a rule in my email that hides/archives/deletes the messages before I see them.

The Fitbit appears to work fine otherwise.

It's running 6.60 firmware.

My phone (Samsung GS7 Edge) has the official app and it is up-to-date. (I saw another thread that suggested I needed the "Fitbit URL App", whatever that is, but I don't see that in the Google Play Store anywhere.)

Any suggestions?

[SantiR · Accepted solution]

@Jay911 Welcome to the Fitbit family! Thanks for trying all of those tips to fix this problem.

I recommend trying this workaround that has helped other users in the past. Hopefully, this will fix this problem.

Try that out and let me know how it goes! 

[Jay911]

Thanks - took a while for it to come up, but it did. All's good now!

[SantiR]

@Jay911 Thanks for your reply! I'm very glad to hear that the workaround helped you out with this problem. Thanks for confirming that! I'm sure this will help other users as well.

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around!