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Not syncing exercise

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‎03-14-2017 10:25

‎03-14-2017 10:25

I run or walk most days and use the tracker but since last week these have not shown on my dashboard. After each exercise I press the finish button to log the exercise and even though the info is shown (impact, distance, time etc) it doesn't register on my log or on the dashboard for how many days I've exercised. I'm having to log it manually once I've noticed then I get extra steps added unnecessarily.

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2 REPLIES 2

‎03-16-2017 02:25

‎03-16-2017 02:25

Hi!

 

Have you tried a restart?

Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

 

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎03-19-2017 01:51

In response to WendyB

‎03-19-2017 01:51

I did the restart more than 3 times and now it's not syncing anything. 

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