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One Not Syncing

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‎10-03-2018 11:45 - last edited on ‎10-08-2018 17:41 by Moderator Alum

‎10-03-2018 11:45 - last edited on ‎10-08-2018 17:41 by Moderator Alum

My Fitbit One will not hold a charge. It’s dead now and I just charged it yesterday. This has been happening the last 2 weeks. But, the real problem is it will not sync on my phone. I tend to be in a lot of Fitbit challenges, and my 8,800 steps will not sync from yesterday. I have done everything it says to do with no luck. I’ve had it since Sept 2014, and I think that must be it’s lifespan! So frustrating!

 

Moderator Edit: Updated Subject for Clarity

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3 REPLIES 3

‎10-03-2018 14:15

‎10-03-2018 14:15

Welcome to the forums!

 

You can try these steps but being 4 years old I think its on its last legs

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Hope to see you around the forums! Join in on the discussions forums!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎10-03-2018 23:31

In response to WendyB

‎10-03-2018 23:31

I’ll call Fitbit tomorrow.

Nothing worked and the battery died for the second time in 24 hours!!😥


Sent from my iPhone
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‎10-08-2018 17:40 - edited ‎10-08-2018 17:41

‎10-08-2018 17:40 - edited ‎10-08-2018 17:41

@Julieminer Welcome to the Fitbit family! Thanks for taking the time to create a thread to report the situation you are experiencing with your One not syncing and not holding a charge. Also, thanks for trying the steps provided above.

 

I went ahead and contacted you via PM. Please keep an eye on your Community inbox.

 

@WendyB Thanks for sharing your help on this thread!

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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