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One Not Syncing

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‎11-07-2018 20:55 - last edited on ‎11-11-2018 08:49 by Moderator Alum

‎11-07-2018 20:55 - last edited on ‎11-11-2018 08:49 by Moderator Alum

My Fitbit one won’t sync to my app. I haven’t been able to get it to sync in a week, I’ve tried everything. I’m very upset! I’m losing all my steps! 

 

Moderator Edit: Updated Subject for Clarity

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‎11-07-2018 21:02

‎11-07-2018 21:02

Welcome to the forums!

 

Have you tried a restart?

Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎11-11-2018 08:51 - last edited on ‎11-13-2025 07:43 by Fitbit Moderator

‎11-11-2018 08:51 - last edited on ‎11-13-2025 07:43 by Fitbit Moderator

@AwesomeAmy1028 Welcome to the Fitbit forums! Thanks for reporting the situation you are experiencing with your One not syncing properly. Thanks for trying everything to sort this out.

Just wanted to jump in to make sure you have tried all of the syncing troubleshooting steps shown on this helpful article. Try them in the order given for best results.

Also, please try @WendyB suggestion above.

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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