One Not Updating - (com.fitbit.http error 500.)

[DerekH-Au]

I have been trying to update the firmware of my fitbit one from 6.46 to the latest.

I have tried fitbit connect, the windows 10 app, and IOS app, and all error.

I have tried the reset trick (holding the button for 12+ seconds whilst plugged in), different internet connections (including mobile data and different wifi networks) and still have no luck.

Windows 10 and Fitbit connect just give an unspecified error, the IOS app gives "The operation could not be completed. (com.fitbit.http error 500.)" and has done for weeks. Is this an issue for the updates or my device. I haven't looked at my network communications to check where the 500 error is occurring, but it is mighty annoying.

Moderator Edit: Updated Subject for Clarity

[SantiR]

@DerekH-Au Welcome to the Fitbit family! Thanks for taking the time to share the experience you are having with your One not updating. Thanks for trying the restart steps in order to sort this out and for trying updating in your mobile device and computer too.

By any chance, do you have any other mobile device or computer in which you can try the update? If you do, try the restart one more time and then the update. This has helped for other users too.

Keep me posted! 

[DerekH-Au]

After having already tried on my desktop and IPhone 8, I tried my IPad mini with the same result. Please advise next troubleshooting step on the script 🙂

Thanks
Derek

[DerekH-Au]

Hi Santi,

Do we have any additional troubleshooting steps yet?

Thanks,

Derek

[SantiR]

@DerekH-Au Thanks for your reply and for trying the steps provided. Sorry for my delayed response.

I went ahead and created a case with customer support in your behalf. Please keep an eye on your email inbox for next steps. 

Hope this helps. Keep m posted! 

[SusanLea]

I am having the same issue with my fitbit one. Is there a fix I can tru?

[SantiR]

@SusanLea Welcome to the Fitbit Community! Thanks for posting that you are also experiencing the same situation with your One. 

Have you deleted a Fitbit account recently?

I'd recommend trying these set up troubleshooting steps in order to sort this out. Try the steps in the order given for best results.

Hope this helps. Keep me posted! 

[SusanLea]

Hi

I tried all the steps and still no go.

I had bought the One online it was old but not used I think I will buy a new one

Moderator Edit: Format

[SantiR]

@SusanLea Thanks for trying the steps provided. It's unfortunate to read they didn't do much.

Where did you bought it? Was it recently? You can try contacting the retailer, they may be able to help you out get a new one!

Please let me know if you would like me to contact Fitbit customer support in your behalf too.

Keep me posted!