11-18-2018
18:18
- last edited on
11-19-2018
13:52
by
SantiR
11-18-2018
18:18
- last edited on
11-19-2018
13:52
by
SantiR
My One reset by itself prior to midnight and now it's not showing the correct steps for yesterday or today. I lost all my steps. Any suggestions? Thanks!
Moderator Edit: Updated Subject for Clarity
11-19-2018 13:50 - edited 11-19-2018 13:51
11-19-2018 13:50 - edited 11-19-2018 13:51
@JDub123 Welcome to the Fitbit forums! Thanks for taking the time to post the situation you are currently experiencing with your One not resetting itself at midnight.
Is this the first time this happens to you? Has this happened again?
Check if the time zone settings are correct on the Fitbit app. Set them up once again if needed. Sync to make changes effective.
Also, please perform a restart on your One to prevent this from happening again. This has helped other users in the past.
Hope this helps. Let me know how it goes!
11-20-2018 05:10
11-20-2018 05:10
11-20-2018 05:59
11-20-2018 05:59
@JDub123 Thanks for your reply and for trying the steps provided in order to sort this out. I'm really glad to read that it is now working normally. Thanks for confirming this!
Hopefully, this will be helpful for other users too.
Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some!
See you around!