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One Sporadically Does Not Record Sleep

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‎01-11-2017 11:23

‎01-11-2017 11:23

I have had my One for several years now and know how to use the sleep function.

 

The problem is that it will sporadically NOT log the sleep record. 

I specifically wait for vibration, both at night and in the morning.

Not logging happens maybe once a week or so - been working fine for at least 5 or 6 nights, but no sleep recorded this morning. I synced just now for the 2nd time today and still no sleep. 

Any suggestions? 

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4 REPLIES 4

‎01-12-2017 08:31

‎01-12-2017 08:31

 

Where do you wear your One when you go to sleep? Does it matter? I know the wrist one they ask you to put it on your non-dominant hand.

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‎01-12-2017 08:41

In response to Jan8Feb20

‎01-12-2017 08:41

I wear it on my non-dominant wrist. Just started happening 2 nights ago (happened again this morning - no sleep registered). But I just now did a reset of the One. Hopefully, that will fix the problem. 

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‎01-12-2017 09:08

In response to mitch5252

‎01-12-2017 09:08

 

Obviously your One is a wristband. Mine is not. It only clips. Do you know if the clip on ones will also track sleep?

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‎01-12-2017 10:29

In response to Jan8Feb20

‎01-12-2017 10:29

 

The One is designed to be a clip-on. 

When purchased, the box contains a sleep wristband.

 

I recently replaced the sadly worn out wristand with a workout sweat wristband. Cut a little slit in it and popped the One inside. Works great and is actually more comfortable than original that came with One. 

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