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One Sync Option Not Showing

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‎02-14-2019 15:05 - last edited on ‎02-17-2019 08:46 by Moderator Alum

‎02-14-2019 15:05 - last edited on ‎02-17-2019 08:46 by Moderator Alum

I purchased a Fitbit One.  I have the dongle, the charge cable and Bluetooth.  Until yesterday it all worked.  Now the Sync feature has been removed from my account.

 

I paid for this service.  I did so knowing that I would be able to sync as long as the device works.  this is unacceptable to not allow a person to continue to link their device to the log. 

 

The new format as of yesterday is awful as well.

 

Looking into my rights as a purchaser, this is not acceptable.

 

Success!   

 

While I really hate all the hoops I had to jump through, I went online and downloaded the newest Fitbit App found in the window's store, plugged in the dongle and charge cable, and my Fitbit One is now syncing and updating.  A dashboard opened up and top right I saw my device and the green sync notice running.

 

Prayers were heard!  Hope this helps someone else.

 

Moderator Edit: Merged User's Posts/Format/Updated Subject for Clarity

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‎02-17-2019 08:45 - edited ‎02-17-2019 08:45

‎02-17-2019 08:45 - edited ‎02-17-2019 08:45

@mdofesp Welcome to the Fitbit forums! Thanks for taking the time to post the situation you were experiencing with your One and the Fitbit app. Thanks for sharing the steps that helped you out with this.

 

I'm sure a lot of users will find your experience to be helpful in case they go through something similar. I'm glad your One is now syncing and running!

 

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

 

See you around! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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