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One has stopped pairing

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‎02-13-2018 09:41

‎02-13-2018 09:41

Hello there

I've recently had this problem with my phone not pairing with my device, it has been paired for over 3 years, with a few different phones...this model is no different and indeed was paired for months but all of a sudden it's stopped.  I've uninstalled my app, rebooted and followed all the info as per previous posts which were some while ago so I thought I'd ask if anyone had experienced this recently.  I'm absolutely gutted that it won't work as I'm training for the 2018 Iceland Walk The Walk, so my steps and timings are pretty crucial.....please, if anyone out there can help I'd be so grateful!

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3 REPLIES 3

‎02-13-2018 11:14

‎02-13-2018 11:14

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎02-13-2018 11:35

In response to WendyB

‎02-13-2018 11:35

Thank you so much for taking the trouble to reply, much appreciated. I've tried all the trouble shooting so have tried the help email. Thanks once again. Here's hoping!
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‎02-15-2018 04:57

‎02-15-2018 04:57

If your still having problems see my post from yesterday maybe it will help.

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