One is Working!!! Christmas Miracle!!

[Elaine51]

I have an iPhone 8. I did the iOS 13.3 update last night, 12-10-19.  I deleted and reloaded the Fitbit App.  Charged and turned my Fitbit off and on.  Fitbit still couldn’t locate the One. But In the App I went to the ADD A NEW FITBIT option. Scrolled down to One. It prompted me for a 4 digit code that appeared on the Fitbit One screen. Bingo!!!  I’m back in business!  It also syncs with my WW App!!  I’m so happy. I love the clip on One, as I don’t like wearing a watch. Ho! Ho! Ho! 🎅 

[WendyB]

Thats good news! Glad toy got it going again! Woot!

[Cyclepathic]

Just followed your advice and my One is ALIVE!! again...but barely. It syncs but will only record steps, and will no longer toggle through the other metrics. Is this consistent with others' experience? Steps are better than nothing at all - I guess. Thanks for your post.

[Elaine51]

My One is tracking steps, calories, miles and the water I log. It’s not showing minutes or stairs (I do some stairs each day). Mine is over 6 years old. I’m just happy it’s tracking my steps and that it syncs with my Weight Watchers app. Good luck. Maybe it’s worth calling the Fitbit help line and talking with someone.
Sent from Elaine 🙂

[Cyclepathic]

Hi, Elaine,

Good suggestion, but the Fitbit customer service is manned by Misfits! Your experience has been more helpful by far. I think mine is about eight years old. Im happy to just have the steps.

Happy Holidays