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One is dead

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‎08-08-2016 13:54

‎08-08-2016 13:54

One died after being fully charged.  Will not reset and will not discover when trying to add again!  Is now useless.

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4 REPLIES 4

‎08-08-2016 14:37

‎08-08-2016 14:37

I would read the warranty first

 

https://www.fitbit.com/legal/returns-and-warranty


Then Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎08-08-2016 15:15

In response to WendyB

‎08-08-2016 15:15

One is dead and the only link you provided doesn't work!

Sent from my iPhone
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‎08-09-2016 07:19

In response to ScottSomerville

‎08-09-2016 07:19

I just checked both Links and they work fine for me

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎08-09-2016 07:41

In response to WendyB

‎08-09-2016 07:41

Could the links issue be with different countries? The contact link works for me but the warranty link gives me a 404 error (not found).

 

The link I use for warranty is www.fitbit.com/returns

 

Anyway, Wendy was just trying to help so there's no need to be so negative. If you have tried resetting (restarting) your One without success then contacting customer support is the best thing to do.

 

 

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