08-08-2016 13:54
08-08-2016 13:54
One died after being fully charged. Will not reset and will not discover when trying to add again! Is now useless.
08-08-2016 14:37
08-08-2016 14:37
I would read the warranty first
https://www.fitbit.com/legal/returns-and-warranty
Then Contact Support
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
08-08-2016 15:15
08-08-2016 15:15
08-09-2016 07:19
08-09-2016 07:19
I just checked both Links and they work fine for me
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
08-09-2016 07:41
08-09-2016 07:41
Could the links issue be with different countries? The contact link works for me but the warranty link gives me a 404 error (not found).
The link I use for warranty is www.fitbit.com/returns
Anyway, Wendy was just trying to help so there's no need to be so negative. If you have tried resetting (restarting) your One without success then contacting customer support is the best thing to do.