One is not syncing with IPhone or computer

[Pugsy]

I saw where someone suggested update app so tried that and still doesn't show floors, miles, or steps. This has been going on for days. It's tracking on One device but not tracking on IPhone or computer. What can I do?

[Shannyk327]

Contact support..send them an email.  I just went this nad I deleted it off my app to start over, but that was a disaster because I cannot get it back on the app.  They are actually sending me a new one because I'm still under warranty..You can look at all my posts and responses, maybe some of the advice I got can help you.  But, definitely email support.

[Pugsy]

I did a chat on Saturday and got the syncing problem fixed. Thanks so much for keeping me going with my One.

Sent from my iPad

[Shannyk327]

For those of us that couldn't get it working, email support and if its still under warranty, they may send your a new one..I should have my new one today or tomorrow
Good luck everyone

Sent from my iPhone

[JuanJoFitbit]

@Pugsy It's great to see you in the Community! So sorry to hear that your app doesn't show your steps, calories and other stats.If you haven't done so, I recommend restarting your tracker as advised in Marre's post. If this doesn't do the trick, my best advice is to contact our Customer Support team as @Shannyk327 suggested.

Keep me posted on the outcome my friend and I'll be around! 

[Shannyk327]

I got a new tracker from customer support and in back in action! My suggestion to everyone is to contact support if it stops working, they will help

Sent from my iPhone

[JuanJoFitbit]

@Shannyk327 So glad to hear that you received a new Fitbit tracker. Thanks for keeping me posted. I'd like to invite you to visit our "Discussions" board, where you can meet people and create new topics.

Hope to see you in the Community more often!