help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

One last sync was in February!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-25-2019 11:41

‎12-25-2019 11:41

User is not on line much, but enjoyed the weekly updates and friend, both of which have not updated for some time.  Tried turning off (pressing button 10-12 seconds) and restarting while linked to PC.  PC still does not reflect steps or syncing, but One does show steps.  Any ideas?

Best Answer
0 Votes
2 REPLIES 2

‎12-25-2019 11:45

‎12-25-2019 11:45

Oh, and Merry Christmas!  

Best Answer
0 Votes

‎01-02-2020 22:12 - edited ‎01-02-2020 22:13

In response to richard813

‎01-02-2020 22:12 - edited ‎01-02-2020 22:13

It really depends on how long its been.

 

It only holds data for so long

Holds data

Most trackers store up to 7 days of detailed minute-by-minute data. If you have a Fitbit Alta™, your minute-to-minute data is stored for up to 5 days. If you wait longer than 7 days (5 days for Alta) before syncing, you may only see the most recent week's detailed data.

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer