One no longer synching since upgrade to iOS 13

[Pogga]

I upgraded my iPhone X to iOS 13 last night and ever since, I cannot get my One to sync anymore.  I tried restarting both the phone and the One to no avail.  Has anyone else encountered this?  Any suggestions?

[Shwaldman27]

Same issue!

[Pogga]

Oh and I found Settings -> Privacy -> Bluetooth where it lists bluetooth access.  Under there the Fitbit app is enabled but still no joy.  It simply will not connect.

[Skeal]

Mine synced first thing this morning, but not anymore.  I tried logging out of my account, then logging back in, but that didn’t work. Maybe we should try deleting the app then reloading it. 

[Pogga]

Good suggestion. I just deleted and reinstalled the app and still no joy.

[Pogga]

Ok, I’ve got my One syncing again but not fully sure how. Here’s what I did in case it helps anyone else:

Go to Settings -> Privacy -> Bluetooth and make sure FitBit is enabled.

Delete the FitBit app.

Reboot the One.

Reinstall the FitBit app.

Reboot the One again and try to sync.

I really don’t know if that’s a fix but it’s what I did and I can sync again. I really hope it helps others out there with this problem.

[Skeal]

Mine is syncing again, too!

[Pogga]

Awesome! 👍🏻

[HelloKitty99]

I have also been unable to sync my One since the iOS 13 update. It is not recognizing Bluetooth. I’ve reinstalled the app and restarted my device. Nothing is working. 

[Zbabe]

Thank you, Pogga. I am back up and running due to your assistance. Whew, that was a close call! 

[Loislane97]

what do you mean by "rebooting the one"  ?  turning it off?  Ugh.