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One not holding charge - Bought in March 17

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‎08-29-2017 05:12

‎08-29-2017 05:12

Hi 

 

My One, that was working fine, recently started to not hold it's charge, purchased from Amazon March this year, what's the best way to get a replacement?

 

Thanks in advance

Aly

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‎08-29-2017 06:33

‎08-29-2017 06:33

Are you using the iOS app? There's a known issue at the moment that causing battery drain on the One with the latest version of the iOS app. More details in this thread: https://community.fitbit.com/t5/One/One-not-holding-charge-since-iOS-2-39-update/td-p/2152579

 

If that's not the problem here and you think your fitbit is defective then, as you are still within warranty, you can contact customer support via the following link to discuss a replacement: contact.fitbit.com

 

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