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One not recording steps

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‎05-31-2016 05:04

‎05-31-2016 05:04

My Fitbit One has been working fine for over a year but in the last week it has stopped recording all my steps. I have days where no steps at all are recorded and some like today where only a couple of hundred despite the fact I have been on my feet half the day. It is set to all day sync but the last few days when I have looked at my iPhone at the endong the day it hasn't synced at all. I sync it but very low steps and nothing showing for hours on end on the daily steps screen
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5 REPLIES 5

‎05-31-2016 07:27

‎05-31-2016 07:27

Try a restart. Sometimes doing it a few times helps.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎05-31-2016 10:13

‎05-31-2016 10:13

I'm having the same problem. Have been using FitBits since 2004, and I've always been happy with how they've functioned and recorded steps. Have had the One for a few years, and because it was suddenly not recording steps reliably, I replaced it with a brand new one, and I'm having the same problem.

 

I use the treadmill a lot, and it's a nice way to compare steps/miles with the FitBit during use. Again, the One was very reliable. Today, I did .5 miles on the treadmill, but the FitBit only recorded about half that distance. Since this is a brand new device, and the problems are the same as with the old one, clearly it's a bigger problem that I anticipated. Customer Support says I need to wear it somewhere else on my body to get a better reading, but I've always clipped it to my waistband with great success. Why I should suddenly need to place it elsewhere on my body after over a decade of success on my waistband is puzzling.

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‎06-02-2016 05:08

In response to WendyB

‎06-02-2016 05:08

thanks but have restarted multiple times and looked at bluetooth settings, everything suggested on here but to no avail. Very dissapointing, 

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‎06-02-2016 08:10

In response to Jcam

‎06-02-2016 08:10

@Jcam Did you contact support? Link is above

 

@Baxter65 It will not be accurate on a treadmill. Your stride  different then walking outside

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎06-03-2016 11:31

‎06-03-2016 11:31

I've noticed within the last 5 or 6 days that my FitBit One is tracking considerably less steps than it was before.  I wear an Apple Watch as well and the step count prior to last weekend was only a difference of a hundred or so steps.  But now the difference will be anywhere between 500-1300 steps.  Feel like there was some sort of an update to FitBit One software that went wonky with accuracy!

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