One not showing anything on display

[Cimerra]

Hi, 

I noticed yesterday evening that my One is not showing anything on the display. I tried to restart it (plugged into the USB port, pressed the button until it showed the Fitbit 6.60 and the full battery), but still nothing. Then today, when I checked my last week's activity, I saw it has not recorded any activity for 4 of last week's days. Is there anything else I can try to do with it?

Thanks

[JuanJoFitbit]

@Cimerra Thanks for participating in our Fitbit Community! The "6.60" is not a common message and seems weird that even though you have restarted your One, the issue persists. In order to have this issue fixed, try restarting your tracker again 3 consecutive times. This will refresh the tracker internally. After this, charge it completely and see if the problem solved.

In the meantime, I'd like to know if the tracker had contact with water or liquid.

Looking forward to your response my friend! 

[astetoid]

I have had the same issue with two Fitbit One

purchases. 

[rkbadura]

I am having the same exact problem, getting the 6.60 message, except my One is brand new and has never worked - I can only get the 6.60 message and the battery percentage when it is actively plugged in and charging, as soon as it is unplugged it does nothing. Also, my app is unable to find the One.

[amyelaine]

OMG another canned response from JuanJo!!!  You have hundreds of people reporting the 6.60 message and you say it's a rare occurrence! 

[Cimerra]

FWIW, Fitbit will replace my unit (it still has a few months left under
warranty).  Thanks to all who responded!

[Nannygirl]

My Fitbit One started having this problem last week, my boss did that restart and it worked for a day. Now I'm trying it myself today, even using your suggestions and I see the 6.60 message then full battery, but then nothing, even doing it three consecutive times.  What now?

[stephingram]

Just over payed for replacement one because I need a clip on.  Obviously the new fitbit app and updates are not going to support our product.  Please find a solution for those of us that have been loyal and will wait for "new product" but in the meantime don't make us find a new tracking team all together!! I have been faithful user since 2012 and have purchased 6 fitbits.