One not syncing sleep or exercise

[Tmoberly]

Hi everyone - 

This weekend I picked up the FitBit One and have not had any luck getting it to sync sleep or exercise. I've got all the settings correct, use the exercise mode every time I'm at the gym but it only records as active minutes. 

The silent alarm works, but no matter how long I sleep it always records it as one hour of sleep. 

The time is correct, a suggestion a coworker gave me. At this point, I'm at a loss. If I can't get it to sync and actually be able to use the dashboard, this thing is pretty useless quite frankly. 

Thoughts?

[SantiR]

@Tmoberly Welcome to the Fitbit family! To track sleep with your Fitbit One you need to activate sleep mode before you go to bed:

• Place your tracker into the sleep wristband and affix the band around your non-dominant wrist.
• Once you are in bed and ready to fall asleep, press and hold the tracker's button for several seconds. You will see a stopwatch begin to count, and the other tracker icons will blink, indicating that you are in sleep mode.
• When you wake up, hold the button down for several seconds to stop the sleep recording. Your tracker's icons will stop blinking, indicating that you've exited sleep mode.
• Once you exit sleep mode, your tracker will resume displaying daily totals. Sync your tracker to see your sleep stats on the dashboard.

It should reflect the time sleep mode was active. 

What kind of exercises are you doing at the gym? If you are doing any non-step based exercises; it is recommended to log that activity manually. There is a big list of activities, so give it a try. 

Keep me posted!