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One won't sync with my Samsung S6

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‎12-17-2022 00:23 - last edited on ‎05-21-2023 10:05 by Fitbit Moderator

‎12-17-2022 00:23 - last edited on ‎05-21-2023 10:05 by Fitbit Moderator

Yesterday my Fitbit One wouldn't sync with my phone - Samsung Galaxy S6.

I tried the reset procedure but as my One is on its last legs and the button doesn't work reliably, I couldn't perform this task successfully.

So I went on my phone with the intention on Uninstalling and then re-installing Fitbit. Uninstalled successfully but when I looked for the app to reinstall it it says "Looking for Fitbit? This app won't work for your device"

I can still sync and update with the dongle on my laptop, so I think there's still a bit of life left in my much loved One, but it looks as if Fitbit have suddenly stopped compatiblity with the S6, so that's one more nail in its coffin.

Does anyone have any idea if I'm reading the situation correctly?  Thanks!

 

 

Moderator Edit: Clarified subject

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‎12-17-2022 03:16

‎12-17-2022 03:16

I've got an S6 running Android 7 and I believe the Fitbit One app now requires a newer version, which I cannot get on the S6.  However, all is not lost.  Do a Google search for Fitbit Version 3.43.1 download and you will find several sites where you can download the file for installation on your phone.

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‎12-17-2022 03:16

‎12-17-2022 03:16

I've got an S6 running Android 7 and I believe the Fitbit One app now requires a newer version, which I cannot get on the S6.  However, all is not lost.  Do a Google search for Fitbit Version 3.43.1 download and you will find several sites where you can download the file for installation on your phone.

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‎12-17-2022 10:19

In response to theumpire

‎12-17-2022 10:19

Thank you so much umpire!  That works! I'm a happy bunny again! 

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