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Replacement Fitbit One

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‎08-26-2017 12:24

‎08-26-2017 12:24

I had a Fitbit One  bought for me for Christmas, and recently had to have it replaced, something went wrong and it died! 

The replacement came in July, and the new one has been working fine since getting it up and running, but this one has just recently quit working, it says on the online account that the battery is low, but its been charging for like 3 days straight now, I've tried doing the reset, by putting the Fitbit into charger and finding the pin hole, but there is no pin hole in the charger so is proving difficult to reset, 

Any suggestions please, as I would be grateful

Many thanks

 

Tracy

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‎08-26-2017 15:23

‎08-26-2017 15:23

Welcome to the forums!

 

You must be reading the wrong instructions as that's not what it says for the one.

http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If it doesn't not work contact support

http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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‎08-26-2017 23:30

In response to WendyB

‎08-26-2017 23:30

Thanks for the response, ive tried that as well with pressing and holding of the button but it doesn't come back on!
I will get in touch with Fitbit help this evening and see what to do next
Again thanks for responding

Tracy

Sent from my iPhone
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