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Setting up my fitbit one

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‎10-08-2016 03:50

‎10-08-2016 03:50

I have followed the instructions but keep getting the message that my tracker cannot be found (it is connected to a USB port and charged). What am I doing wrong?

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4 REPLIES 4

‎10-08-2016 08:43

‎10-08-2016 08:43

Do you have the dongle inserted into the USB port? (Not the charging cable.)

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‎10-08-2016 11:15

In response to SunsetRunner

‎10-08-2016 11:15

No. The charging cable is the only thing I have.
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‎10-08-2016 11:23

In response to sloany

‎10-08-2016 11:23

@sloany,

 

You should have gotten a dongle with your One if you bought it new.

 

If you don't have a dongle, you can set it up with the Windows 10 Fitbit App, provided your computer has bluetooth LE.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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‎10-09-2016 05:56

In response to SunsetRunner

‎10-09-2016 05:56

 Hi Patruns

I have put the wireless dongle in a USB and still get no joy.

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