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Step Count Different from One and Alta HR

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‎01-03-2019 12:59 - last edited on ‎01-07-2019 13:31 by Moderator Alum

‎01-03-2019 12:59 - last edited on ‎01-07-2019 13:31 by Moderator Alum

My Fitbit One records more steps through my day than my new Alta HR. I only get about half the step count with the Alta than I did with One for the exact same activity. Anyone know why?

 

Moderator Edit: Updated Subject for Clarity

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‎01-04-2019 09:26

In response to ccromco

‎01-04-2019 09:26

If you can hold handrail with one (non-fitbit) arm, that would work.

Or could just put the Alta HR in a pocket or clipped onto clothes somehow when on treadmill; should get steps then but lose heart rate data.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

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4 REPLIES 4

‎01-03-2019 13:15

‎01-03-2019 13:15

If you were using treadmill and holding hand rail, steps with tracker on wrist are generally not detected because the arm is not swinging.  The same goes for pushing shopping cart or baby carriage.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎01-04-2019 08:54

In response to JohnnyRow

‎01-04-2019 08:54

That does makes sense. I do hold the handrail because I sometimes have balance issues. (I'm 72) I wore my One on my body. Maybe I should switch back to the One for treadmill? Can you have 2 active Fitbits?

 

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‎01-04-2019 09:26

In response to ccromco

‎01-04-2019 09:26

If you can hold handrail with one (non-fitbit) arm, that would work.

Or could just put the Alta HR in a pocket or clipped onto clothes somehow when on treadmill; should get steps then but lose heart rate data.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎01-07-2019 13:30

In response to JohnnyRow

‎01-07-2019 13:30

@ccromco Welcome to the Fitbit forums! Thanks for posting the situation you were experiencing with your One and Alta HR steps. I'm really glad you were able to find some good help here at the Fitbit Community.

 

Thanks for marking the most helpful reply as an accepted solution. This way, other users will be able to find the idea easier and benefit from it.

 

@JohnnyRow Thank you very much for providing such great help on this thread. This will be very useful for other users as well. 

 

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

 

See you around! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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