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Step totals

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‎09-22-2019 18:10

‎09-22-2019 18:10

The calculated step totals for the week are not accurate.

Fit bit is stating less than the actual steps.

There is more than 10,000 steps difference.

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‎09-24-2019 08:06

‎09-24-2019 08:06

Please try restarting your One by doing the following:

  1. Plug your charging cable into your computer.
  2. Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger.
  3. Hold down your tracker's button for 10-12 seconds.
  4. Remove your tracker from the charging cable and press its button until the screen turns on.

After that, please keep an eye to your tracker's behavior and post back with the results!

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‎09-25-2019 02:53

In response to michae1a1ee

‎09-25-2019 02:53

Thank you for your suggestion

BL
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