help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Steps changed after adding 2nd tracker

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-23-2016 18:55

‎05-23-2016 18:55

Hello, I currenlty have 2 trackers using 2 different accounts.  I forgot my one today and wanted to sync the one I wore to my main account.  After I added and synced.  It kept my mileage and floors from the one I wore however it reset my steps to the one I left at home.  Is there any way to get those steps to sync?

 

Thanks.

Best Answer
0 Votes
1 REPLY 1

‎05-24-2016 17:25 - edited ‎05-24-2016 17:27

‎05-24-2016 17:25 - edited ‎05-24-2016 17:27

Welcome to the Fitbit Community @baubret. It's great to have you here. Your trackers shouldn't mix up the data if you have them i separate accounts. When you say "I added" did you set up any other device when trying to sync your One? This could affect the data recorded by your One. If necessary, you can manually add steps to your account.

 

To avoid experiencing this situation in the future, you can follow the basic troubleshooting steps to resolve syncing issues provided by @RickyFitbit.

 

I moved this thread to the One Dashboard since it's more related to the topic. Catch you later. Smiley Very Happy

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes