Steps show zero at end of day

[Molene]

When I press the button to check steps at end of day, it reads zero as do all the other things the Fitbit keeps track of. When I push the button all the categories flash off and on and read zero. The dashboard on the internet shows all the categories with the totals for the day. I've only had the Fitbit for a week and I don't know what I'm doing. Any help will be appreciated.

[NaomiE · Accepted solution]

This seems too obvious, but I can see how it would be confusing if you are a true newbie: When you say "at the end of the day," what does that mean? At what time are you checking your device? All Fitbit devices automatically reset to the new day at midnight, so if you're checking the One by pressing the button at 12:00 or 12:01 a.m. hoping to see your whole effort for the day that just ended, you'll see all zeroes, because your One is displaying the numbers for the day that has just begun at midnight. It sounds like your One is accurately counting steps/floors/calories/active minutes if you can see them in the app or dashboard. Another thing to be aware of is that you cannot see data for a day that is over on your actual device- so if it's 12:06 a.m. Saturday and you want to know your stats for Friday, you have to sync your device and look at Friday's numbers on the app or website dashboard- the One will only show today's numbers.

[Molene]

Thanks for the info!

[deborahebner]

My Fit One died due to tech error & I purchased a Fit Zip-which doesn't show steps at all-I'm so tired of these products failing to preform

[SilviaFitbit]

@deborahebner It's great to see you around! While checking the post that you've wrote lately. I noticed that you were receiving a "no Internet connection error", this type of error can be fixed by checking these requirements. 

Also, can you provide me with more details about what are you seeing in your Zip tracker? Is the display not working at all? Are you seeing any discrepancy in your steps?

Keep me posted. 

[deborahebner]

Yourn techs killed my Fit Bit One & I purchased a Fit Bit Zip that isn't syncing with dashboard-even if I tap the face plate

[SilviaFitbit]

@deborahebner Welcome to the Community! Can you provide me with more details about what exactly happened with your Fitbit One?  Does it stopped working by itself? Did you try some troubleshoot? 

Regarding your Zip, please confirm that you did this syncing troubleshoot posted by @AlejandraFitbit. 

Keep me posted. 

[deborahebner]

Your 3 techs had me one the phone for over an hour trying to get my fit One to re-sync-which failed & they offered me a new one but never asked for my address. I have since purchased the Fit Zip & it will be fine one day & then stop syncing everytime I sit down to read-when I do report a problem-it sometimes starts syncing again. I believe that your products need more screening before being marketed. Thank you, Debbie

[SilviaFitbit]

@deborahebner Thanks for those details. It's pretty weird that they didn't continue with the replacement process if they offered you one. I would like you to reply to the case that you previously had and let them know your personal information so they can follow up on your case. 

One thing, I've noticed is that sometimes users create a new case instead of replying to the one they had and that's why customer support takes more time to give you a follow up. 

Regarding your Zip, I would check the battery. Check @PureEvil's post, Zip battery.

Hope this helps. Let me know how it goes. 

[deborahebner]

After re-setting the Fit Bit Zip 3 times it is now working fine today-so
far so good. Hope I don't jinx this Thank you Debbie

[SilviaFitbit]

@deborahebner Thanks for letting me know that your Zip started working properly. 

Hope I can continue seeing you around. You may want to check the Discussions Board and find new friends, receipts or tips in how to improve your health.