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Sync issue

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‎01-27-2016 20:50

‎01-27-2016 20:50

From monday 10:41pm on, i can't sync my phone having Android 5.1.1 with my flex. I even update my fitbit, but the problem hadn't solved!
I do restart both my phone and flex, but still not syncing ; what should I do?!
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‎01-28-2016 03:11

‎01-28-2016 03:11

Welcome to the Community @ftmarj. If your tracker is not syncing, I recommend following the Syncing Troubleshoot. If this procedure doesn't work, feel free to contact our Support Team. For a faster solution you can contact them via phone or chat.

 

Let me know how it goes! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

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2 REPLIES 2

‎01-28-2016 03:11

‎01-28-2016 03:11

Welcome to the Community @ftmarj. If your tracker is not syncing, I recommend following the Syncing Troubleshoot. If this procedure doesn't work, feel free to contact our Support Team. For a faster solution you can contact them via phone or chat.

 

Let me know how it goes! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎01-28-2016 04:20

In response to AlejandraFitbit

‎01-28-2016 04:20

Thank you so much!
As i uninstal and reinstalled the app, finally it did syncing 🙂
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